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Privacy Policy

Privacy Policy

Last updated: January 2026

Sorveo Solutions Ltd. (“Sorveo”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use the Sorveo platform.

 

  1. Who We Are

Company name: Sorveo Solutions Ltd.
Registered addresses:
20 Wenlock Road, London, N1 7GU, United Kingdom
315B Akin Ogunlewe Road, Victoria Island, Lagos, Nigeria

Website: https://www.sorveo.com

Sorveo provides an AI-powered video intelligence platform that helps organisations move from reactive surveillance to proactive, real-time security insights.

 

  1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to the Sorveo website
  • Organisations participating in Sorveo pilots
  • Users of the Sorveo platform (e.g. tenant administrators, operators)
  • Individuals whose data may be processed through the platform (e.g. people appearing on cameras)

 

  1. Personal Data We Collect

3.1 Website & Contact Data

We may collect:

  • Name
  • Email address
  • Organisation name
  • Job title
  • Contact details
  • Enquiries submitted via forms or email

 

3.2 Platform User Data

For registered users of the Sorveo platform:

  • Name and email address
  • Role and permissions
  • Login and authentication data (including MFA status)
  • Activity logs and audit records

 

3.3 Video Intelligence & Detection Data

Depending on how our customers configure the platform, Sorveo may process:

  • Facial images or biometric templates
  • Vehicle number plates (ANPR)
  • Detection metadata (time, location, camera ID, alert type)

Important:
Sorveo is designed so that video footage remains within the customer’s environment wherever possible. Sorveo primarily processes detection data and metadata, not continuous video streams.

 

  1. How We Use Personal Data

We use personal data to:

  • Provide and operate the Sorveo platform
  • Enable real-time alerts and security intelligence
  • Support pilot deployments and customer onboarding
  • Maintain platform security and auditability
  • Communicate with customers and prospects
  • Comply with legal and regulatory obligations

We do not sell personal data.

 

  1. Watchlists (Personal and Shared)

Sorveo supports:

  • Personal (tenant-specific) watchlists
  • Shared watchlists limited by sector and geographic region

Shared watchlists:

  • Are created and governed through defined approval workflows
  • Are opt-in for participating organisations
  • Do not disclose the identity of the submitting organisation
  • Are auditable and subject to review and expiry controls

Watchlists are intended solely for security and risk-management purposes.

 

  1. Legal Basis for Processing

We process personal data based on one or more of the following lawful bases:

  • Legitimate interests (security, fraud prevention, operational safety)
  • Contractual necessity (providing the Sorveo service)
  • Legal and regulatory obligations
  • Consent, where required by law

Customers using Sorveo are responsible for ensuring they have a lawful basis for deploying cameras and AI detection within their environments.

 

  1. Data Retention

Sorveo applies data retention controls to limit how long data is stored.

  • Retention periods vary based on data type and customer configuration
  • Detection logs, alerts, and audit records are retained only as long as necessary
  • Data may be anonymised or deleted in line with retention policies

 

  1. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

  • Role-based access controls (RBAC)
  • Multi-factor authentication (MFA)
  • Encryption in transit and at rest
  • Audit logging and monitoring
  • Secure cloud infrastructure

Access to personal data is restricted to authorised users only.

 

  1. Data Sharing

We may share personal data with:

  • Trusted service providers (e.g. cloud infrastructure, email services)
  • Legal or regulatory authorities where required by law

We do not share personal data for advertising or unrelated commercial purposes.

 

  1. International Transfers

Where personal data is transferred outside the UK or Nigeria, we take steps to ensure appropriate safeguards are in place in line with applicable data protection laws.

 

  1. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent where applicable

Requests can be made by contacting us using the details below.

 

  1. Cookies

Sorveo may use cookies or similar technologies to improve website functionality and analytics. Detailed cookie information may be provided separately.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our website.

 

  1. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Email: privacy@sorveo.com