Privacy Policy

Last updated: February 2026

Sorveo Solutions Ltd. (“Sorveo”, “we”, “our”, or “us”) is committed to protecting personal data and handling information responsibly.

This Privacy Policy explains how personal data is processed when you visit our website or when organisations use the Sorveo platform.

Who We Are

Company name: Sorveo Solutions Ltd.

Registered addresses:
20 Wenlock Road, London, N1 7GU, United Kingdom
315B Akin Ogunlewe Road, Victoria Island, Lagos, Nigeria

Website: https://www.sorveo.com

Sorveo provides an AI-powered video intelligence platform that enables organisations to move from passive surveillance to proactive, real-time security intelligence.

Scope of This Policy

This policy applies to:

Visitors to the Sorveo website
Organisations participating in Sorveo pilots or commercial deployments
Users of the Sorveo platform
Individuals whose data may be processed through customer-operated camera systems integrated with Sorveo

Roles and Responsibilities

Sorveo operates in two roles depending on context.

Sorveo as Data Controller

Sorveo acts as Data Controller for:

Website visitors
Sales and partner communications
Account and platform administration data

Sorveo as Data Processor

In most deployments, the organisation operating cameras acts as the Data Controller, while Sorveo acts as a Data Processor, processing data only on customer instructions.

Customers deploying camera systems are responsible for ensuring lawful deployment, appropriate signage, and compliance with applicable surveillance and data protection laws within their premises.

Personal Data We Collect

Website & Contact Data

We may collect:

Name
Email address
Organisation and job title
Contact details
Enquiries submitted via forms or email

Platform User Data

For registered platform users:

Name and email address
User roles and permissions
Authentication and login records
Activity logs and audit records

Video Intelligence and Detection Data

Depending on customer configuration, Sorveo processes detection and analytics data derived from camera systems integrated with the platform, which may include:

Facial images or biometric templates used for identification or watchlist matching
Vehicle registration numbers (ANPR)
Detection metadata such as time, location, camera ID, and alert type

Video footage itself typically remains stored within customer-controlled recording infrastructure. Sorveo primarily processes detection data and metadata necessary to generate alerts, analytics, and operational intelligence.

Facial recognition and biometric matching capabilities are configurable features controlled by customer organisations, who are responsible for ensuring lawful deployment and compliance with applicable laws.

Sorveo staff do not have routine access to customer video feeds.

Sorveo does not use customer video or biometric data to train artificial intelligence models.

How We Use Personal Data

Personal data is processed to:

Provide and operate the Sorveo platform
Enable alerts and detection services
Support deployments and onboarding
Maintain platform security and auditability
Communicate with customers and prospects
Comply with legal and regulatory obligations

Sorveo does not sell personal data.

Watchlists

Sorveo enables customer-managed watchlists to support security and risk management operations.

Customer organisations control watchlist entries within their own environments and are responsible for ensuring lawful inclusion of individuals.

Sorveo also supports shared watchlists between participating organisations, enabling cooperating organisations within defined sectors or geographic regions to share relevant security intelligence where appropriate.

Shared watchlists operate under governance controls, approval workflows, auditing, and participation safeguards designed to prevent misuse. Participating organisations do not automatically see which organisation submitted an entry unless operationally required.

Shared watchlist entries are subject to periodic review and expiration controls to ensure continued relevance and proportionality.

Legal Basis for Processing

Processing may rely on:

Legitimate interests related to security and operational safety
Contractual necessity in providing services
Legal or regulatory obligations
Consent, where required

Customers remain responsible for ensuring lawful deployment of cameras and analytics technologies within their premises.

Data Retention

Sorveo applies retention controls designed to minimise data storage.

Retention periods vary based on configuration and customer requirements but generally include:

Detection and alert data retained for limited operational periods
Audit and system logs retained for security and accountability purposes
Watchlist data retained under customer governance controls

Data may be anonymised or deleted according to operational or contractual requirements.

Data Security

We implement technical and organisational safeguards including:

Role-based access controls
Multi-factor authentication
Encryption in transit and at rest
Monitoring and audit logging
Secure cloud infrastructure

Access to personal data is restricted to authorised users only. Customers remain responsible for physical security of on-premise infrastructure.

Data Sharing

Personal data may be shared with:

Trusted infrastructure and service providers supporting platform delivery
Legal or regulatory authorities where required by law

Personal data is not shared for advertising or unrelated commercial purposes.

International Transfers

Where personal data is transferred internationally, appropriate safeguards are applied in accordance with applicable data protection laws.

Individual Rights

Individuals may have rights to access, correct, delete, or restrict processing of personal data.

Individuals appearing in footage should generally contact the organisation operating the camera system, who acts as the data controller. Sorveo supports customers in responding where required.

Cookies

Sorveo may use cookies or similar technologies to improve website functionality and analytics. Additional cookie information may be provided separately.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Contact Us

For questions or requests regarding data protection:

Email: privacy@sorveo.com